Foundation
In developmentA shared foundation for identities, teams and ownership across organisations and tenants.
Identity · Roles · Tenants · Organisations
Service · Projects · Delivery
Enterprise Operations & Delivery Platform
Service. Projects. Delivery.
One platform.
The AXYNTORA vision: connect service, project planning, engineering, AI and business in a shared work context. Help teams see the full journey from the first need to the outcome and coordinate their decisions.
AXYNTORA is continuously being developed. We agree the availability and scope of individual capabilities for your use case.
When context is missing
Tickets in the helpdesk. Tasks on the board. Capacity in Excel.
Costs and contracts often live elsewhere again. A customer request becomes an engineering task, while teams have to piece together service ownership, delivery dates and agreed scope. AXYNTORA aims to connect that context, from the original request through planned work to its commercial implications.
Start with existing engineering workflows
Azure DevOps remains the leading system for work items. AXYNTORA adds service, planning and commercial context so teams can consider requirements, capacity and scope together. We clarify which integrations with Azure DevOps, GitHub and other systems are available, the data they cover and the permissions they require for your use case.
A look inside the shared workspace
Service requests and projects at a glance: the existing operations view illustrates the shared work context.
- Service at a glance
- Three local example tickets show the request, priority and status. The overview indicates which requests can be reviewed next.
- See the project context
- Two example projects sit alongside service requests. Navigation leads to service, planning and automation; this capture does not demonstrate a complete connection across all modules.
- Recognise missing evidence
- Delivery evidence and job executions are empty in this capture. Those areas can show results once evidence is recorded and executions are started.
Example: review a deployment pipeline
Start with the example “Review deployment pipeline” ticket at priority P2. Agree which project is affected, who owns the review and what evidence is required to close it. This defines a focused pilot workflow; required connections and available capabilities are agreed beforehand.
Twelve areas. One vision.
Connected work. Clear ownership.
Azure DevOps & GitHub
In developmentConnect engineering with business work, from a work item to a traceable delivery outcome.
Work items · Repositories · Pull requests · Pipelines · Evidence
Helpdesk
In developmentBring requests together, clarify ownership and make service quality visible to customers and internal teams.
Service portal · Omnichannel · SLA management
ITSM
In developmentReview incidents, causes and changes in the context of the services and assets they affect.
Incidents · Problems · Changes · CMDB · Assets
ProjectScheduler
In developmentPlan complex projects clearly, identify bottlenecks and assess schedule and resource alternatives.
Gantt · WBS · CPM · Baselines · Calendars · Resources · What-if · Monte Carlo · Earned value · MS Project
JobScheduler
In developmentOrganise recurring work and dependent jobs into traceable workflows with control over execution and retries.
Job DAGs · Triggers · Calendars · Executors · Agents · Retry · Monitoring
AI Engineering
In developmentGive AI-assisted engineering a clear framework of scope, evaluation, evidence and human approvals.
Codex · Agents · Workspaces · Evaluation · Evidence · Approvals · Budgets
PPM & PSA
In developmentConnect portfolio decisions with available skills, capacity, project effort and budgets.
Portfolio · Skills · Capacity · Timesheets · Budgets
Knowledge & Flow
In developmentMake knowledge useful where teams decide and act, with appropriate access permissions and reusable workflows.
Knowledge graph · RAG · Runbooks · Permission-aware access
Governance
In developmentEstablish shared accountability, rules and traceability for service, projects and AI.
Policies · Audit · Privacy
Commercial
In developmentConnect service scope, usage and costs with the commercial view for informed budget and contract decisions.
Contracts · Entitlements · Metering · Billing · FinOps
Insights & Ecosystem
In developmentReveal connections, assess trends and extend the platform with relevant solutions.
Analytics · Forecasts · Marketplace
Illustrative workflow
From a need to a shared outcome
This illustrates how connected work with AXYNTORA could look. We agree which steps and integrations are available for your use case as part of the project scope.
- 01
Understand the need
A service request is connected to the affected service, customer and owners.
- 02
Plan the project
A project plan brings tasks, dependencies, capacity and budget into a shared decision framework.
- 03
Manage delivery
Engineering, automation and AI assistance are connected with evidence and agreed approvals.
- 04
Review outcomes
Effort, usage and outcomes inform service, portfolio and commercial decisions.
For your service and delivery responsibilities
MSPs & IT service providers
Connect customers, service requests, SLAs, recorded time and contracts: which effort belongs to which customer and agreed scope?
Software companies
Trace the journey from a customer ticket through a work item and pull request to a release, including test evidence, reviews and approvals.
Internal IT
Review incidents, affected assets and planned changes alongside available resources: who can implement a change and which services does it affect?
Getting started
A concrete process. An agreed scope.
- 01
Choose a process
Identify one service-to-delivery workflow, its trigger, handoffs and intended outcome.
- 02
Clarify systems & roles
Identify participating teams, leading systems, data sources and required access permissions.
- 03
Define the scope
Agree available capabilities, required integrations and operating and cost requirements.
- 04
Define review & pilot criteria
Record review criteria and open questions; agree a possible pilot scope and the next decision.
The conversation establishes a shared view of your workflow: relevant systems and owners, a defined scope, outstanding prerequisites and criteria for the next step. Availability and commercial terms are clarified against that specific scope.
Terms explained
- CPM
- Critical Path Method: identifies the critical path, the sequence of tasks that determines the earliest project completion.
- DAG
- A directed acyclic graph: describes which jobs depend on other jobs and the order in which they can run.
- RAG
- Retrieval-Augmented Generation: uses relevant knowledge that the requesting person is permitted to access to inform an AI answer.
- Evidence
- Evidence such as test results, reviews and approvals that makes a delivery decision traceable.
- Entitlements
- Contractual usage rights and service entitlements that describe the permitted scope of a service.
Frequently asked questions
How do we get a suitable proposal?
We start with your process, participating teams, required integrations and agreed rollout scope. On that basis we discuss licensing, services and terms. Pricing and support scope are specified in the proposal.
Who supports our project?
Your point of contact is Aivana GmbH in Bielefeld. Use the contact form to describe your starting point. Together we clarify goals, collaboration and next steps.
Which capabilities can we use?
AXYNTORA is being developed in phases. The areas shown describe the platform vision and development scope. Together we establish which capabilities are available for your use case and what scope makes sense.
How are existing systems connected?
Azure DevOps and GitHub are part of the integration vision. Further connections depend on your workflows and systems. We clarify availability, data scope and permissions for the specific project.
Can we start with one area?
Yes, the initial scope can focus on a specific service, project or delivery process. Together we define goals, participants and suitable scope, with further areas added in phases.
How are AI, governance and costs addressed?
Approvals, access permissions, evidence and budgets are part of the platform vision. We agree the appropriate requirements for AI use, privacy, the operating model and commercial terms for your specific use case.
Which process would you like to connect first?
Let’s discuss your goals, the teams involved and the connections you need. Together we agree available capabilities and a suitable project scope.
Discuss your service-to-delivery process